FixMyBCP

Terms and Conditions

Last updated: 22/06/2026

1. Acceptance of Terms

By accessing and using FixMyBCP, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you must not use our platform.

2. Description of Service

FixMyBCP is a collaborative platform designed to allow residents to report and track local issues such as potholes, graffiti, or broken street lighting within the Bournemouth, Christchurch, and Poole areas.

3. User Obligations

When using FixMyBCP, you agree to:

  • Provide accurate, genuine, and truthful information.
  • Not misuse the service by knowingly introducing viruses, trojans, or reporting false problems.
  • Be responsible for any content or media (such as photographs) you submit, ensuring you have the right to share them.
  • Treat all other users, staff, and representatives with respect. Any form of abuse, harassment, or discriminatory language will not be tolerated and will lead to an immediate ban.

4. Privacy and Data Protection

Your privacy is important to us. FixMyBCP complies with the UK GDPR and Data Protection Act 2018. Please review our Privacy Policy to understand how we collect, process, and protect your personal data.

5. Content Moderation

We reserve the right to review, edit, or remove any content or reports that we deem inappropriate, inaccurate, or in violation of these Terms and Conditions. In cases of serious misuse, we reserve the right to ban offending users and report malicious acts to relevant authorities.

6. Limitation of Liability

FixMyBCP is provided "as is" and "as available". We make no warranty that the service will meet your requirements or be uninterrupted, timely, secure, or error-free. We shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of your use of the platform.

7. Amendments to Terms

We reserve the right to modify or replace these terms at any time. We will provide reasonable notice of any significant changes. By continuing to access or use our service after revisions become effective, you agree to be bound by the revised terms.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You submit to the exclusive jurisdiction of the English courts.