FixMyBCP

Privacy Policy

Last updated: 22/06/2026

1. Introduction

Welcome to FixMyBCP. We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your information when you use our platform in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: includes first name, last name, username or similar identifier.
  • Contact Data: includes email address and telephone numbers.
  • Location Data: includes geographical coordinates (latitude/longitude), postcode, and address when reporting issues.
  • Media Data: includes photos uploaded with reports.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., submitting a report to the council).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

4. Data Sharing

We may have to share your personal data with the parties set out below for the purposes set out in section 3:

  • Local Authorities: such as the BCP Council, to resolve the issues you report.
  • Service Providers: acting as processors who provide IT and system administration services.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (Right to Access).
  • Request correction of your personal data.
  • Request erasure of your personal data (Right to be Forgotten). You can request account deletion from your dashboard or by contacting us.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data (Data Portability).
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact our support team.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@fixmybcp.example.com.